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Heart of Customer Service™

Every day, we have an opportunity
to brighten the lives of the people we care for

Over the past decade, we’ve developed relationships with numerous skilled nursing facilities, assisted living facilities and continuing care retirement communities in our area. Through those relationships, we’ve found that one common thread unites us all-the desire to provide exceptional experiences to our residents, patients, guests and even our staff.

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Our customers’ experiences drive our business’s success, not just today, but for decades in the future. While many organizations understand the value of customer service, most do not have the knowledge or resources available to successfully implement a well-planned, consistent customer service initiative.

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The Heart of Customer Service™ approach is a unique, multi-faceted program designed specifically for the needs and challenges of long-term care providers. Through our intensive, hands-on training, staff discover what is at the HEART of exceptional service and how to provide the best care to our residents and patients every day.

Differentiate

In today’s market, every organization is looking for a way to differentiate themselves from the competition. Emphasizing the value of dedicated Transitional Rehabilitation™ approach provides our clients with a competitive advantage not easily duplicated.

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Satisfaction

Quality care encompasses more than just the clinical expertise that we provide for our residents and patients. Providing exceptional customer service enhances the experiences of our residents and patients and increases their satisfaction with our organization.

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Proven Solutions

Our organization is solution-based! We provide each client with resources that take the guesswork out of growing your Transitional Rehabilitation™ population.

Collaborative Efforts

Each client has their own unique needs and challenges. The collaborative nature of our program allows us to tailor our initiatives to your organization’s needs.

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Testimonials

“Shortly after completing the Heart of Customer Service™ training, a State Survey team came in to our facility. At the end of the survey, one of the surveyors commented that she had never seen a group more engaged and aware of the importance of teamwork. I believe that this focus on teamwork is directly related to the training we received as part of the Heart of Customer Service initiative.”

Administrator, Heart of Customer Service Client™

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