Home in Just 10 Days™
Providing a competitive advantage to differentiate your organization from the competition
“How can WE be different from our competition?”
Over the past decade, we’ve developed relationships with numerous skilled nursing facilities, assisted living facilities and continuing care retirement communities in our area. Through those relationships, we’ve found that many struggle to stand out in the crowd.
That desire to have a competitive advantage drives our clients’ success, not just today, but for decades to come. While many organizations understand the need for differentiation, many do not have the knowledge or resources available to successfully implement a well-planned, consistent strategic initiative that will make them stand out from their competitors.
The Home in Just 10 Days™ program is our comprehensive, multi-faceted approach to Transitional Rehabilitation™ growth development. With more than a decade of combined expertise, our proven methods provide clients with solid growth strategy for future success. While many others are struggling to compete in today’s market of reduced links of stay and managed care, our clients are thriving.
Our Home in Just 10 Days™
Clients have seen:
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Significant increase in number in quality of admissions.
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Improvement in competitive market position.
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Growth in targeted patient population.
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Patient loyalty through return patients and referrals.
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Positive re-establishment of facility’s “brand”.
Differentiate
In today’s market, every organization is looking for a way to differentiate themselves from the competition. Emphasizing the value of dedicated Transitional Rehabilitation™ approach provides our clients with a competitive advantage not easily duplicated.
Satisfaction
Quality care encompasses more than just the clinical expertise that we provide for our residents and patients. Providing exceptional customer service enhances the experiences of our residents and patients and increases their satisfaction with our organization.
Proven Solutions
Our organization is solution-based! We provide each client with resources that take the guesswork out of growing your Transitional Rehabilitation™ population.
Collaborative Efforts
Each client has their own unique needs and challenges. The collaborative nature of our program allows us to tailor our initiatives to your organization’s needs.
Testimonials
“Shortly after completing the Heart of Customer Service™ training, a State Survey team came in to our facility. At the end of the survey, one of the surveyors commented that she had never seen a group more engaged and aware of the importance of teamwork. I believe that this focus on teamwork is directly related to the training we received as part of the Heart of Customer Service initiative.”
Administrator, Heart of Customer Service Client™
“I knew that new residents may have worries or even a negative attitude when they are coming into a new environment but never gave it much thought until now. It has changed my perspective on how I will engage them.”
Leadership Attendee, Heart of Customer Service Client™
“The training was fun. Our trainer was very engaging and included everyone in the conversations.”
Leadership Attendee, Heart of Customer Service Client™
“I love the engaging and personal approach to training. I especially enjoyed the group activities and the opportunity for feedback.”